Product Service Commitment
“一切追求高质量，用户满意为宗旨”的精神，以“优惠的价格、周到的服务、可靠的产品质量”的原则向您郑重承诺： In order to create a famous brand, improve corporate visibility, and establish a corporate image, we are committed to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "preferential prices, good service, reliable product quality" :
I. Product Quality Commitment:
1. There are quality records and testing data for product manufacturing and testing.
2. For product performance testing, we sincerely invite users to visit the entire process and performance inspection of the product in person, after the product is confirmed to be qualified before packing and shipping.
Product Price Commitment:
1. In order to ensure the high reliability and advancedness of the products, the materials of the system are selected from domestic or international high-quality brand-name products.
2. Under the same conditions of competition, our company will sincerely provide you with a preferential price on the basis of not reducing the technical performance of the product or changing the product parts.
3. Delivery time commitment:
1. Product delivery time: According to user requirements, if there are special requirements that need to be completed in advance, our company can specially organize production and installation to strive to meet user needs.
2. When the product is delivered, our company provides the following documents to the user;
技术保养维修手册 ①Technical maintenance and repair manual
安装总图 ② General installation drawing
外购件说明书及制造厂家 ③ Manuals and manufacturers of purchased parts
提供易损件、备件清单，并附送一定量的备件 ④Provide a list of wearing parts and spare parts and attach a certain amount of spare parts
Fourth, after-sales service commitment:
售后服务团队必须保证 24小时在线接听您的来电 1.The after-sales service team must guarantee to answer your calls online 24 hours
7*24小时售后服务电话4008400589 2, 7 * 24 hours after-sales service phone 4008400589
服务效率：保修期内或保修期外如设备出现故障， 售后客服在接到电话后 10分钟内 会通知技术人员； 30分钟内技术人员会主动与贵公司取得联系；通过电话，微信初步确定故障原因；如果通过视频能解决的视频解决；如果视频解决不了的会在1小时内安排技术人员上门（具体到达时间因路程远近不同，所以会有所不同） 3. Service efficiency: If the equipment fails during the warranty period or after the warranty period, the after-sales customer service will notify the technical staff within 10 minutes after receiving the call ; the technical staff will actively contact your company within 30 minutes; by phone, WeChat preliminary Determine the cause of the fault; if the video can solve the video; if the video cannot be resolved, a technician will be dispatched to the door within 1 hour (the specific arrival time will vary depending on the distance and distance)
服务原则：产品保修期为一十二个月，在保修期内供方将免费维修和更换属质量原因造成的零部件损坏，保修期外零部件的损坏，提供的配件只收成本费，由需方人为因素造成的设备损坏，供方维修或提供的配件均按成本价计。 4. Service principle: The product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts that are caused by quality for free, and the parts and components damaged outside the warranty period will be charged only for the cost. , Equipment damage caused by human factors of the purchaser, repair or supply of the supplier are calculated at cost.
公司已经建立好全国的售后服务网络，全国任何一所城市都可以及时安排售后人员上门维修，以保障客户的正常使用。 5. The company has established a nationwide after-sales service network, and any city in the country can arrange after-sale personnel to repair in time to ensure the normal use of customers.
公司对售后服务人员有严格的考核，如果有客户投诉售后客服或售后技术人员，该售后客服或售后技术人员会得到严厉的惩罚。 6, the company has a strict assessment of after-sales service personnel, if a customer complains about after-sales customer service or after-sales technical staff, the after-sales customer service or after-sales technical staff will be severely punished.